• Serve as the day-to-day contact point for assigned customers and support Key Account Manager in managing customer requirements, inquiries, service requests, and issues. • Understand customer requirements and provide timely responses, coordinating with Operations, Technical, Finance, Commercial, a...

Handle incident mail for all clients in both entitles (ATOM, Mytel, MPT & U9) Identify and classify power and non-power related incidents through monitoring platforms Raise the tickets to O&M partner or directly to ground teams Supervise ETA for ground team and drive to meet the minimized MTTR P...