Front Office Supervisor

Amarapura Icon

  • Full Time
  • Job ID - 20447


Duties of a Front Office Supervisor may include but are not limited to
• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hostel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hostel information and guest concerns.
• Review and Responsible for Daily Immigration report to the concerned departments.
• Responsible for sending confirmation, arranging limousine service and ticket confirmation.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit policies.
• Allocate rooms and beds to expected arrivals after checking the guest’s preferences and special requests.
• Build strong relationships and liaise with all other departments especially housekeeping, reservations and accountant team etc.
• Operates the incoming and outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and transferring for in-house guests.
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Ensure Front office logbook is always updated and actioned upon.
• Review daily front office work and activity reports generated by Night Audit.
• Schedules the front office staff.
• Maintains master key control and key in and out.
• Prepared Department Performance/ Monthly Report.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to Hostel Manager or MOD.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Assist all departments in servicing the guests during high volume periods.
• Comply with hostel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.
• Perform all other ad hoc duties requested by General Manager (Hospitality) and CEO.


Job Qualifications & Requirements
• University level educations /bachelor's degree/ diploma in hotel management
• Computer Basics and knowledge of Front Office software.
• Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
• Have a passion for customer service, excellent communication skills and good levels of written and spoken English.
• Must be able to work an assigned shift (Morning afternoon or Evening (Night Shift)
• Ability to work under pressure.
• To be courteous, warm, smiling while dealing with guests.
• Must be eager to learn and self-motivated.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Strong Leadership abilities, interpersonal and organizational skills


Yadanar Thaik Company Limited

Human Resources
Department /

Contact Number - +95 9 771
918 229


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Job Summary

  • Published on: 09 Jul 2024
  • Vacancy: 1
  • Employment Status: Full Time
  • Experience: 2-3 Years
  • Job Category: Hotel / Tourism
  • Working Industry: Hospitality and Events Management
  • Gender: Both
  • Age: 22 to 35
  • Job Location: Mandalay (Amarapura)
  • Salary Range: Negotiation
  • Salary Period: Monthly
  • Application Deadline: 08 Aug 2024
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