Senior Service Engineer

Full Time
Job ID - 29647

Description

Position Summary

The Senior Service Engineer is a senior technical leadership role responsible for lifecycle management, high-precision calibration, installation, and troubleshooting of advanced analytical and general laboratory instruments (e.g., HPLC, AAS, spectrophotometers, balances, and industrial testing equipment). Beyond core engineering tasks, this position acts as the quality and documentation anchor for the service team—ensuring strict alignment with ISO/IEC 17025 standards, maintaining meticulous calibration records, equipment qualification protocols (IQ/OQ/PQ), and managing technical document controls.

Key Responsibilities & Duties
1. Technical Service & Field Operations
Lead installation, commissioning, operation qualification (IQ/OQ), and performance qualification (PQ) for complex analytical and laboratory instruments at client sites (pharmaceutical, food & beverage, industrial, and research labs).
Perform advanced troubleshooting, corrective maintenance, and scheduled preventive maintenance (PM) for equipment such as HPLC systems, spectrophotometers, balances, and temperature-controlled units.
Execute high-precision equipment calibration services, ensuring measurement traceability and compliance with national/international standards.

2. Documentation, Quality & ISO Compliance Management
Spearhead the technical documentation workflow, ensuring all service reports, calibration certificates, maintenance logs, and asset histories are accurately drafted, verified, and systematically archived.
Maintain, update, and manage the internal service department documentation in alignment with ISO/IEC 17025 accreditation requirements (including method validation records, equipment traceability, and uncertainty budgets where applicable).
Draft and refine Standard Operating Procedures (SOPs) for equipment handling, installation, calibration, and customer handovers.
Coordinate internal audits of technical equipment records and ensure corrective and preventive actions (CAPA) are implemented for service processes.
3. Technical Consultancy & Customer Support
Provide expert technical consultancy and operational troubleshooting guidance to clients and internal sales/application teams.
Conduct user training sessions for laboratory personnel on proper instrument operation, basic care, and maintenance protocols.
Act as the escalation point for complex technical or documentation disputes with manufacturers or clients.

Requirements

JOB SPECIFICATION (JS)

1. Education Qualifications
Minimum Education: Bachelor’s Degree in Electronic Engineering, Electrical Power Engineering.
Preferred: Certifications in Metrology, Instrument Calibration, or formal training on ISO/IEC 17025 laboratory management systems.

2. Professional Experience
Experience Required: Minimum 4 to 6 years of hands-on experience in servicing, repairing, and calibrating laboratory, analytical, or medical equipment.
Industry Background: Prior work experience in analytical instrumentation distribution, pharmaceutical QC/QA labs, or accredited testing/calibration laboratories.

3. Personal Attributes & Competencies
Meticulous & Detail-Oriented: Exceptional precision in drafting calibration certificates, validation reports, and technical paperwork.
Communication Skills: Professional proficiency in English and Myanmar (both written and verbal) for interacting with international instrument manufacturers and local clients.
Problem-Solving Mindset: Analytical ability to diagnose root causes of instrument failures under high-pressure client environments.
Team Leadership: Capable of mentoring junior service engineers and coordinating cross-functional support with sales and application teams.