Customer Service Executive
Description
- Creates customer service processes and procedures.
- Evaluates phone, email, and chat conversations. Check and reply any enquires or questions from Facebook page messenger and other communication channels daily.
- Analyse customer needs to improve customer relationships and experience
- Record customer's requests and follow-up actions into database system
- Update and maintain client's contact database
- Build sustainable relationships and trust with customer accounts through open and interactive communication with both service providers and clients
- Monitors daily customer service team output.
- Reports Monthly to the management.
- Maintaining information confidentiality at all times.
- Evaluates phone, email, and chat conversations. Check and reply any enquires or questions from Facebook page messenger and other communication channels daily.
- Analyse customer needs to improve customer relationships and experience
- Record customer's requests and follow-up actions into database system
- Update and maintain client's contact database
- Build sustainable relationships and trust with customer accounts through open and interactive communication with both service providers and clients
- Monitors daily customer service team output.
- Reports Monthly to the management.
- Maintaining information confidentiality at all times.
Requirements
- must have at least 3-4 years experience as customer service
- Builds and improves processes and procedures.
- Manages a team and has strong interpersonal skills.
- Demonstrates strong problem-solving and analytical skills.
- Communicates effectively with customers and colleagues.
- Ability to multi-task, prioritize and manage time effectively
- Bachelor degree holder / English 4 skills/ Efficient Computing Skills
- Builds and improves processes and procedures.
- Manages a team and has strong interpersonal skills.
- Demonstrates strong problem-solving and analytical skills.
- Communicates effectively with customers and colleagues.
- Ability to multi-task, prioritize and manage time effectively
- Bachelor degree holder / English 4 skills/ Efficient Computing Skills
Benefits
Transportation Charges Provide
Flexible Off Days
Health Care Benefits
Share this job?
Job Summary
- Published on: 01 Sep 2026
- Vacancy: 2
- Employment Status: Full Time
- Experience: 1-2 Years
- Job Category: Customer Service, Support
- Working Industry: Healthcare
- Gender: Both
- Age: 20-30
- Job Location: Yangon (Yankin)
- Salary Range: MMK 400,000 - 500,000
- Salary Period: Monthly
- Application Deadline: 01 Oct 2026
More From PeakFinity Co.,Ltd
