• Serve as the day-to-day contact point for assigned customers and support Key Account Manager in managing customer requirements, inquiries, service requests, and issues.
• Understand customer requirements and provide timely responses, coordinating with Operations, Technical, Finance, Commercial, and other relevant functions to ensure effective resolution and closure of customer requests.
• Monitor open customer issues and follow up proactively to ensure timely resolution, while maintaining accurate records of customer requests, issues, commitments, and communications.
• Escalate critical customer issues to Key Account Manager and relevant management in a timely manner.
• Proactively identify new business opportunities from existing and respective customers, market activities, networking, referrals, and other relevant channels.
• Engage with customers to understand their business plans, upcoming projects, expansion requirements, operational challenges, and potential areas for further business development.
• Identify potential opportunities for additional products, services, solutions, capacity, technology upgrades, and other commercial engagements, and share qualified leads and opportunities with Key Account Manager for further development.
• Generate, qualify, and maintain leads through customer interactions, market research, networking, referrals, and other business development activities.
• Support Key Account Manager in preparing customer proposals, presentations, quotations, business cases, commercial submissions, and contract-related documentation.
• Proactively engage with prospective customers to introduce the company’s products and services and arrange initial discussions or meetings, as appropriate.
• Monitor competitor activities, customer developments, market trends, and industry movements to identify potential business opportunities and provide relevant market intelligence to Key Account Manager and management.
• Utilize regular customer interactions and service activities to identify unmet needs, service gaps, pain points, and potential commercial opportunities beyond individual customer requests.
• Identify business opportunities arising from customer expansion, new projects or locations, additional capacity or service requirements, technology upgrades, new products or solutions, service gaps, and changes in customer business plans.
• Work closely with Key Account Managers to develop and maintain account plans, opportunity pipelines, and customer engagement activities.
• Prepare customer information, meeting materials, presentations, reports, and other supporting documents, and follow up on actions arising from customer meetings and business discussions.
• Assist in coordinating customer meetings, business discussions, proposals, quotations, commercial submissions, and other account management activities.
• Maintain visibility of customer opportunities, activities, follow-up actions, and next steps through the CRM system.
• Communicate professionally with Vietnamese-speaking customers through email, telephone, meetings, and other communication channels.
• Facilitate communication between Vietnamese-speaking customers and internal teams, including translation or interpretation support where required, to ensure customer requirements are accurately understood and communicated.
• Develop a strong understanding of Vietnamese customers’ business needs, expectations, organizational structures, key stakeholders, and decision-making processes.
• Maintain up-to-date customer profiles, contact information, stakeholder details, and relevant customer intelligence.
• Monitor and provide regular updates on customer activities, market trends, competitor developments, business opportunities, and other relevant commercial intelligence.
• Maintain accurate and timely CRM records covering customer interactions, leads, opportunities, follow-up activities, and opportunity status.
• Maintain an updated business development pipeline and provide regular reports on customer activities, leads, opportunities, conversion status, and key follow-up actions

• Bachelor’s degree in business administration, Marketing, Communications, or a related field.
• Fluent in Vietnamese and English, with strong verbal and written communication skills.
• 2–4 years of experience in customer service, business development, sales support, account management, or a similar B2B role.
• Experience in telecommunications, technology, infrastructure, or related industries is preferred.
• Proven experience in B2B customer-facing roles, with the ability to understand customer needs and identify business opportunities.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Strong follow-up, coordination, and relationship management skills.
• Commercially minded, with a strong interest in sales and business development.
• Proficient in Microsoft Office; experience with CRM systems is an advantage.

Other Benefits