Customer Service Representative (Call Center Agent)

Full Time
Job ID - 28744

Description

• Handling inbound/ outbound calls, complaints and respond to customer inquiries in a timely manner
• Provide personalized customer service by responding to the needs of customers
• Document and report on customer feedback to improve customer service
• Manage and update customer database using the system
• Coordinate with the operation team to provide the sufficient information to what customer needs
• Checking email from members/providers and email acknowledged as needed
• Filling the updated status in the tracking file.
• Participate in developing training process
• Align with a cross-functional team for operation requirements.
• Responsible for fulfilling the assigned tasks during deadlines.
• Perform assigned duties according to business needs

Requirements

• Holder of bachelor degree or with clear of educational matters
• Must have strong experience in call center customer service
• Must have efficient communication skill with insured members via email or phone in both English and Myanmar language
• Must have ability to confidently use MS Office suites, email and internet
• Must have good collaboration skill and able to work with team
• Able to work under pressure