● Support Shared Services leadership with planning, staffing, quality control, regulatory compliance, resource allocation and problem solving ● Identify and eliminate operational barriers that impact efficiency and execution ● Manage existing and new claims-related programs; ensures compliance wit...

• Handling inbound/ outbound calls, complaints and respond to customer inquiries in a timely manner • Provide personalized customer service by responding to the needs of customers • Document and report on customer feedback to improve customer service • Manage and update customer database using th...