• Handling inbound/ outbound calls, complaints and respond to customer inquiries in a timely manner • Provide personalized customer service by responding to the needs of customers • Document and report on customer feedback to improve customer service • Manage and update customer database using th...

- Check daily bank transactions and cash transactions, outstanding payment and follow up the overdue payment - Perform daily payment transfer and maintain up-to-date billing system - Generate and send out invoices, follow up, collect and allocate claims payment - Carry out billing, collection and...

● Prepare and Issue Letter of Guarantee, prepare temporary FCs, Provider Claims and Member Claims as per the workflow, policies, instructions and guidelines ● Handle and manage the appointment confirmation of pre-policy health screening service ● Monthly invoice handling and follow up action for...