Operations Executive (Complain Handling)
Description
• Primarily handle all complaint matters related to insurance policies, unsatisfactory claim
settlements, fraud claims, appeals, denials of claims, payment delay, etc.
• Liaise with Panel Hospitals/Clinics and Medical Service Providers during complaints handling
• Ensure complaints are followed up and settled within the SLA
• Handle medical evac/ assistance case as per case-by-case requirement
• Arrange Medical Insurance cards to print out and deliver to member companies and organizations.
• Create designs for social media channels when required
• Perform assigned duties according to the operations needs
• Participate in conducting and developing team training
• Responsible for enforcing company policies and procedures within the office at all times
• Liaise with different departments for smooth operations internally
• Perform assigned tasks by Team Leader and Managers
settlements, fraud claims, appeals, denials of claims, payment delay, etc.
• Liaise with Panel Hospitals/Clinics and Medical Service Providers during complaints handling
• Ensure complaints are followed up and settled within the SLA
• Handle medical evac/ assistance case as per case-by-case requirement
• Arrange Medical Insurance cards to print out and deliver to member companies and organizations.
• Create designs for social media channels when required
• Perform assigned duties according to the operations needs
• Participate in conducting and developing team training
• Responsible for enforcing company policies and procedures within the office at all times
• Liaise with different departments for smooth operations internally
• Perform assigned tasks by Team Leader and Managers
Requirements
• Holder of bachelor degree or with clear of educational matters
• Minimum 1–2 years of experience in customer service, complaint handling, or operations support.
• Must have efficient communication skill with insured members via email in both English and Myanmar language (English Proficiency will be examined)
• Must have ability to confidently use Ms Office suites, email and internet.
• Fast learner and able to work under pressure
• Minimum 1–2 years of experience in customer service, complaint handling, or operations support.
• Must have efficient communication skill with insured members via email in both English and Myanmar language (English Proficiency will be examined)
• Must have ability to confidently use Ms Office suites, email and internet.
• Fast learner and able to work under pressure
Benefits
- • Annual Bonus
• Medical Benefits
• Lunch Provided Twice a Month
• Saturdays, Sundays & Public Holidays off, except when WFH overtime assignments are required based on operational needs
• Training Opportunities
• Career advancement opportunities based on performance
Share this job?
Job Summary
- Published on: 29 Sep 2026
- Vacancy: 1
- Employment Status: Full Time
- Experience: Experienced (Also Fresher Can Apply)
- Job Category: Customer Service, Support
- Working Industry: Insurance
- Gender: Both
- Age: 20 yrs ~ 30 yrs
- Job Location: Yangon (Kamayut)
- Salary Range: MMK 500,000 - 600,000
- Salary Period: Monthly
- Application Deadline: 29 Oct 2026
More From Ulink Assist Myanmar
