Customer Service Executive
Description
. Handle customer inquiries through phone, Messenger, Viber, email, and other channels.
• Monitor shipment status and provide customers with delivery updates.
• Handle customer complaints regarding delayed, lost, damaged, or incorrectly delivered parcels.
• Coordinate with Operations, Riders/Drivers, Sales, and other departments to resolve customer issues.
• Handle COD and payment-related inquiries and coordinate with Finance when required.
• Record and follow up on customer complaints and claims until resolution.
• Prepare basic daily/weekly customer service reports.
• Maintain good customer relationships and support customer satisfaction.
• Achieve assigned Customer Service KPIs.
• Perform other duties assigned by Supervisor/Management.
• Monitor shipment status and provide customers with delivery updates.
• Handle customer complaints regarding delayed, lost, damaged, or incorrectly delivered parcels.
• Coordinate with Operations, Riders/Drivers, Sales, and other departments to resolve customer issues.
• Handle COD and payment-related inquiries and coordinate with Finance when required.
• Record and follow up on customer complaints and claims until resolution.
• Prepare basic daily/weekly customer service reports.
• Maintain good customer relationships and support customer satisfaction.
• Achieve assigned Customer Service KPIs.
• Perform other duties assigned by Supervisor/Management.
Requirements
. Diploma or Bachelor’s degree in Business, Management, Logistics, or a related field is preferred.
• 1–2 years of experience in Customer Service, Logistics, Courier, E-commerce, or related fields is preferred.
• Good communication, interpersonal, and problem-solving skills.
• Good command of Myanmar language; basic English is preferred.
• Basic knowledge of Microsoft Office, especially Excel and Word.
• Customer-oriented, responsible, patient, and able to work under pressure.
• Able to work independently and as part of a team.
• Experience in parcel tracking, COD, or complaint handling is an advantage.
• Age: 20–35 years old.
• 1–2 years of experience in Customer Service, Logistics, Courier, E-commerce, or related fields is preferred.
• Good communication, interpersonal, and problem-solving skills.
• Good command of Myanmar language; basic English is preferred.
• Basic knowledge of Microsoft Office, especially Excel and Word.
• Customer-oriented, responsible, patient, and able to work under pressure.
• Able to work independently and as part of a team.
• Experience in parcel tracking, COD, or complaint handling is an advantage.
• Age: 20–35 years old.
Benefits
Compensation & Benefits
• Basic Salary: MMK 400,000 – 700,000 per month, depending on experience and qualifications. • KPI Incentive: Performance-based KPI incentive. • Attendance Allowance: Monthly attendance allowance according to company policy. • Transportation Allowance: Transportation allowance according to company policy. • Overtime Payment: Provided where applicable. • Career Development: Training and career development opportunities. • Other Benefits: Additional benefits according to company policy and performance.
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Job Summary
- Published on: 30 Sep 2026
- Vacancy: 5
- Employment Status: Full Time
- Experience: 1-2 Years
- Job Category: Transportation / Delivery
- Working Industry: Delivery / Transportation
- Gender: Both
- Age: 20 to 35
- Job Location: Yangon (Botataung)
- Salary Range: MMK 700,000 - 800,000
- Salary Period: Monthly
- Application Deadline: 30 Oct 2026
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